Terms of Sale

General Terms and Conditions of Sale

Last updated: 10 September 2026


1. Purpose

These General Terms and Conditions of Sale (GTC) define the conditions applicable to the paid services offered under the Addikme brand by by the company Mananeo, a company registered at 254 Rue VendÎme, 69003 Lyon, France (hereinafter referred to as « Addikme », « the Platform » or « the Merchant »).

They govern in particular:

  • the purchase of digital content and services

  • subscriptions

  • deposits and use of the Wallet

  • transactions carried out on the Platform

  • Creator earnings and withdrawals

  • Ambassador commissions and withdrawals

  • commissions applied by Addikme

  • refunds, disputes and chargebacks

  • other paid features offered by Addikme

These GTC supplement the General Terms of Use (GTU) applicable to the use of the Platform.


2. Acceptance of the GTC

Acceptance of these GTC is mandatory:

  • when creating the account where their acceptance is required

  • before any financial transaction or use of a paid service

  • during any update requiring renewed acceptance

Any paid use of the Platform implies full and complete acceptance of these GTC as well as the General Terms of Use (GTU).


3. Role of Addikme

Addikme operates the Platform and provides the technical and commercial environment enabling Users (Fans), Creators and Ambassadors in particular to access the services, features and operations available within the Addikme ecosystem.

In this capacity, Addikme provides in particular:

  • the operation of the Platform and its features

  • the management of the internal Wallet

  • the integration of payment solutions used for deposits and transactions

  • the calculation and application of commissions

  • the management of eligible earnings and commissions

  • the management of security, control and compliance procedures

  • the control and moderation of content in accordance with these GTC and the GTU

  • the processing of operations falling within its scope

Payments, deposits, withdrawals or other financial operations may be executed or technically processed with the involvement of external payment service providers.

Creators, Users and Ambassadors agree to comply with the obligations, rules and guarantees provided for by these GTC and the GTU where applicable to them.


4. Digital content and services

The paid services offered on Addikme consist in particular of providing intangible digital content and services accessible online.

They may include, without this list being exhaustive:

  • subscriptions providing access to restricted content or areas

  • individual paid content (PPV)

  • paid messages or media

  • photos, videos, audio or digital files

  • fundraising campaigns

  • tips (« tips »)

  • virtual gifts (« gifts »)

  • digital products or benefits

  • paid games or interactive features (« wheel »)

  • paid public live streams

  • private live streams

  • audio calls

  • video calls

  • any other paid feature offered on the Platform

Access to purchased content and services is granted on a strictly personal, non-exclusive and non-transferable basis, unless expressly provided otherwise.

Content or services may change, be suspended or become unavailable in particular due to:

  • a modification or removal on the Platform

  • an account suspension or closure

  • a moderation action

  • a legal or regulatory obligation

  • a technical incident

  • a security or compliance measure

When a person believes that content is illegal, non-consensual or contrary to the rules of the Platform, they may consult our page Report content or behavior.


5. Prices, promotional offers and billing terms

5.1. Prices and transaction amounts

The price of each content item, service, subscription or paid feature is displayed before the transaction is confirmed.

The User is informed of the transaction amount before confirming their purchase.

Prices are displayed in the currency offered by Addikme and include applicable taxes where these must be collected by the Platform, unless otherwise indicated.

Any applicable taxes may depend in particular on:

  • the User’s country of residence

  • the location of the transaction

  • the type of service concerned

  • applicable tax obligations

Addikme collects and remits the taxes for which it is responsible in accordance with applicable obligations.

Creators may set the price of certain content or services within the limits and conditions established by Addikme.

5.2. Trial periods

When a service or subscription includes a trial period, the following information is provided to the User (Fan) before confirmation:

  • the exact duration of the trial period

  • whether it is free or paid

  • the price applicable at the end of this period

  • the date or frequency of subsequent transactions

  • the procedure for cancelling before the first subsequent transaction

Where no trial period is expressly displayed, no trial period applies.

5.3. Introductory offers and promotional periods

When Addikme or a Creator offers an introductory offer or promotional period, the User is informed before their purchase:

  • of the duration of the offer

  • of the applicable promotional price

  • of the price applicable after the offer expires

  • of the end date of the offer

  • of any renewal terms

  • of the procedure for cancelling future transactions where applicable

Where no promotional offer is expressly displayed, the standard price indicated at the time of the transaction applies.

5.4. Recurring transactions

When a purchase provides for subsequent transactions or automatic renewal, Addikme indicates before confirmation:

  • the initial amount

  • the amount of subsequent transactions or the method for determining it

  • the billing frequency

  • the date of the next renewal where it can be determined

  • the automatic nature of the renewal

  • the procedure for cancelling future transactions

When renewal is carried out exclusively using the Addikme Wallet, the corresponding amount is debited from the Wallet according to the subscription terms.

If Addikme offers automatic Wallet top-up or a recurring debit directly from a payment method, the corresponding conditions, amounts and frequencies are displayed and accepted before this feature is activated.

5.5. Pricing changes

Addikme may in particular:

  • change its commissions

  • adjust the applicable pricing rules

  • modify certain minimum or maximum limits

  • correct an obvious pricing or calculation error

Unless otherwise required by law, pricing changes do not have retroactive effect on transactions definitively concluded before they enter into force.

For more information on the Platform’s economic rules, please consult our Monetization page.


6. Payments

Transactions carried out on Addikme operate primarily through the Wallet available on the Platform.

The User (Fan) or the Creator may credit their Wallet using the payment methods offered by Addikme, including:

  • bank card

  • any other available payment method

Purchases of content, subscriptions, tips, gifts, live streams, calls and other paid features are then debited from the Wallet in accordance with the conditions displayed at the time of the transaction.

Every transaction is payable at the time it is confirmed.

Addikme may refuse, suspend, defer or cancel an operation in particular in the event of:

  • suspected fraud

  • unusual or abusive activity

  • non-compliance with the GTU or GTC

  • an anomaly concerning the account or Wallet

  • a security or compliance check

  • an incident relating to the payment method or the provider concerned

Confirmed transactions are considered final subject to applicable legal rights, an obvious error, an authorized refund or a dispute procedure.

The availability or timing of a transaction may also depend on the external provider responsible for technically processing the payment.

For more information regarding Wallet funding, please consult our Deposits page.


7. Wallet

7.1. Nature of the Wallet

The Wallet is an internal virtual wallet within the Platform allowing in particular:

  • Users to pay for content, subscriptions, tips and paid services offered on Addikme

  • Creators to track the earnings generated by their activities on the Platform

  • Ambassadors to track commissions generated under the Ambassador Program where this feature applies to them

  • Addikme to manage the internal operations necessary for the functioning of its services

The Wallet:

  • is not a bank account

  • does not generate any interest or financial return

  • may only be used within the framework of the features provided by Addikme

  • remains subject to applicable security, control and compliance procedures

7.2. Deposit of funds

The User (Fan) or the Creator may credit their Wallet using the payment methods offered on the Platform.

Any deposit:

  • becomes available according to the timeframe applicable to the payment method used

  • is intended for use of the services available on Addikme

  • cannot be withdrawn by a User (Fan) who does not have a status authorizing withdrawals

  • may be blocked, suspended or deferred where verification is required

  • remains subject to applicable legal rights regarding refunds or disputes

The minimum and maximum deposit amounts may be limited by Addikme or its payment providers.

For more information, please consult our Deposits page.

Where age verification is required, please consult our User Age Verification page.

7.3. Use of funds

The balance available in the Wallet may be used in particular to:

  • purchase digital content

  • subscribe to subscriptions

  • access paid services

  • send tips or virtual gifts

  • participate in fundraising campaigns

  • access paid live streams or calls

  • use any other paid feature offered by Addikme

Any fraudulent use or use contrary to the GTU or GTC may result in:

  • temporary blocking of the Wallet

  • suspension of certain operations

  • cancellation or adjustment of a transaction where justified

  • suspension or termination of the account

  • cooperation with the authorities where required by law


8. Subscriptions, cancellation and termination

8.1. Subscription and renewal

When a subscription provides for automatic renewal, this information is clearly indicated to the User before subscribing.

Before confirmation, the User is informed in particular:

  • of the subscription price

  • of its duration

  • of its renewal frequency

  • of the date or period of the next renewal

  • of any promotional conditions

  • of the procedure for cancelling renewal

Unless cancelled before the expiry date, the subscription is renewed in accordance with the conditions accepted at the time of subscription.

When renewal is carried out using the Wallet, the corresponding amount is automatically debited from the available balance.

If the balance is insufficient, renewal may be suspended or refused.

8.2. Cancellation of renewal

The User (Fan) or Creator may cancel the automatic renewal of their subscription from the « My subscriptions » section of their account or directly from the page of the Creator concerned, using the « Unsubscribe » option.

In the event of difficulty, a request may also be submitted via the support form.

Cancellation must take place before the next renewal in order to prevent the subsequent transaction.

Cancellation of renewal does not automatically result in the immediate interruption of the period already paid for. Access normally remains available until it expires, except in specific circumstances.

8.3. Termination and interruption

A subscription may in particular be suspended or interrupted due to:

  • a cancellation requested by the User

  • a modification or removal of the service concerned

  • a content or account suspension

  • a violation of the GTU or GTC

  • fraud or a chargeback

  • a technical incident

  • a security or compliance measure

  • a legal or regulatory obligation

Any refunds are processed in accordance with the article  Refund policy and disputes.

8.4. Future changes

Where the pricing conditions of a subscription are modified for a future period, the new applicable information is communicated or displayed before its application in accordance with applicable obligations.


9. Right of withdrawal – Digital content and services

The rules relating to the right of withdrawal depend on the nature of the service or content purchased as well as the legislation applicable to the transaction concerned.

Where the legal conditions allowing immediate performance of digital content or a digital service before expiry of the withdrawal period are met, the User may be asked to:

  • expressly request immediate performance of the service

  • acknowledge the consequences of such performance on their potential right of withdrawal

Where the provision of the digital content or service has begun in accordance with the applicable legal conditions, the right of withdrawal may be lost under the conditions provided for by the regulations.

The purchases concerned may include in particular:

  • subscriptions

  • PPV content

  • paid media

  • paid messages

  • tips

  • virtual gifts

  • live streams

  • audio or video calls

  • immediately performed digital services and features

These provisions apply subject to the mandatory rights enjoyed by the User.


10. Refund policy and disputes

10.1. Refund requests

Refund requests are processed in accordance with these GTC, the conditions displayed at the time of the transaction and applicable legal obligations.

A refund may in particular be made in the event of:

  • a legal obligation

  • an obvious error

  • an unauthorized transaction recognized as such

  • a malfunction justifying a refund

  • a cancellation decided by Addikme

  • any other case in which Addikme or the payment provider considers that a refund is necessary

Any request must be submitted via the support form by providing the information necessary to identify the transaction concerned.

10.2. Payment disputes and chargebacks

In the event of a transaction dispute or a chargeback issued by a payment provider (bank card or any other payment method), Addikme reserves the right to take any necessary and proportionate measure to protect its interests, the funds concerned and the integrity of the Platform, including:

  • temporarily or permanently suspend the account of the User (Fan) or Creator concerned

  • temporarily block all or part of the funds or operations associated with the account or Wallet

  • request any information or supporting document necessary to review the transaction

  • offset or recover amounts due, particularly where a transaction has been refunded, charged back or cancelled

  • adjust credited amounts where a transaction that generated earnings or a commission is cancelled or refunded

  • refuse or suspend new transactions until the dispute or review is resolved

  • cooperate with the payment provider, bank or any other institution concerned in order to process the dispute

These measures may remain applicable for the period necessary to process the dispute, chargeback, security checks or applicable compliance obligations.

They are implemented subject to the User’s mandatory rights and applicable legal obligations.

10.3. Fraud and abuse

Addikme may intervene where it detects in particular:

  • an attempted fraud

  • abusive use of the Wallet

  • an unusual or unauthorized transaction

  • circumvention of payment rules

  • non-compliance with the GTU or GTC

The measures taken are adapted to the nature of the situation and the verifications required.

10.4. Complaints, claims and reported content

Claims relating to a payment, refund, subscription, transaction or service may be submitted via the support form or to [email protected].

Reports concerning content, an account, behavior, lack of consent or potentially illegal activity may also be sent to [email protected].

When illegal content or content distributed without the required consent is reported, Addikme takes the necessary measures to remove it or prevent access to it within a maximum period of 24 hours from receipt of the report.

All other complaints and claims are reviewed fairly and consistently, with the objective of reaching, where possible, a satisfactory resolution for the complainant within a maximum period of five (5) days.

The complete procedure is available on our Report content or behavior page.


11. Creator earnings and Ambassador commissions

11.1. Creator earnings

Eligible earnings generated by a Creator on Addikme are recorded on their account after application of commissions, fees, refunds, adjustments and rules applicable to the transaction concerned.

Earnings remain subject to the control, security and compliance procedures applied by Addikme.

Creators’ obligations concerning the content and services offered are defined in these GTC and in the Addikme GTU.

Creators must in particular comply with the rules relating to:

  • authorized content

  • consents

  • intellectual property rights

  • identity verification

  • transactions and activities offered on the Platform

For more information regarding Creator verification, please consult our Creator Identity Verification page.

11.2. Ambassador commissions

Ambassadors may receive commissions in accordance with the conditions applicable to the Ambassador Program and the rules displayed in their personal area.

Eligible commissions are calculated according to the rules applicable to the program at the time the operations concerned are carried out.

Commissions may in particular be subject to:

  • the eligibility conditions of the Ambassador Program

  • applicable validation periods

  • compliance checks

  • any cancellations or refunds

  • chargebacks or fraudulent transactions

  • withdrawal rules applicable to Ambassadors

For more information regarding the Ambassador Program, please consult our Ambassador Program page.

11.3. Adjustments

Addikme may adjust amounts associated with a Creator’s account or an Ambassador’s commissions in particular in the event of:

  • a refund

  • a chargeback

  • a payment dispute

  • fraud or suspicious activity

  • cancellation of a transaction

  • a compliance check

  • a calculation or operational error

An amount may remain temporarily unavailable for the time necessary to carry out the verifications.

11.4. Transparency

Creators and Ambassadors may view the available information concerning their earnings, commissions and operations from their respective personal areas.


12. Withdrawals of funds

12.1. Eligibility conditions

Withdrawals are reserved for Creators, Ambassadors and other categories of accounts expressly authorized by Addikme to receive a payment.

Withdrawal conditions may vary depending on the type of account concerned, particularly regarding:

  • the minimum threshold

  • frequency

  • identity verification

  • banking information

  • tax information

  • payment method

  • security and compliance checks

In order to make a withdrawal, the beneficiary must in particular:

  • have a validated account

  • have reached the minimum threshold applicable to their account type

  • provide the information necessary for payment

  • have a valid withdrawal method

  • have completed the required verifications

  • satisfy any ongoing security or compliance checks

For more information regarding Creator verification, please consult our Creator Identity Verification page.

12.2. Terms and timeframes

Withdrawals are processed according to the terms and frequencies available on Addikme and applicable to the type of account concerned.

The timeframe may vary in particular depending on:

  • the chosen withdrawal method

  • the beneficiary’s country

  • the provider used

  • banking timeframes

  • the required verifications

Processing may be extended where an operation is subject to:

  • a security check

  • a compliance check

  • a dispute or chargeback

  • an additional verification

  • suspected fraud

12.3. Suspension or cancellation of a withdrawal

Addikme may suspend, defer or refuse a withdrawal where verification is required, particularly in the event of:

  • suspected fraud

  • irregular activity

  • non-compliance with the GTU or GTC

  • incomplete verification

  • a dispute concerning the transactions from which the funds originate

  • an obligation imposed by a payment provider or competent authority

The funds concerned remain processed in accordance with the outcome of the verifications and applicable obligations.

12.4. External providers

Withdrawals may be executed with the involvement of banks, payment institutions or other financial service providers.

Certain timeframes or checks applied after transmission of the order may depend directly on the provider concerned.

For more information on thresholds, available methods, fees and applicable terms, please consult our Withdrawals page.


13. Platform commission

Addikme charges a commission on transactions or earnings falling within the scope of its business model.

This may in particular concern:

  • purchases of digital content

  • subscriptions

  • paid media or messages

  • tips

  • virtual gifts (gifts)

  • live streams

  • audio or video calls

  • fundraising campaigns

  • any other feature subject to a commission displayed on the Platform

13.1. Commission rates

The applicable rates are those communicated to the Creator or displayed in the relevant area.

Addikme may change its commission rates for future transactions.

Where a change concerns the commercial terms applicable to a Creator, the Creator may be informed before the change enters into force.

The new terms do not apply retroactively to transactions definitively concluded before they enter into force.

13.2. Application of commissions

Commissions are calculated and deducted automatically according to the rules applicable to each transaction.

The Creator may view the available information regarding the amounts and commissions applied from their personal area.

13.3. Adjustments

A commission or transaction may be adjusted in particular in the event of:

  • an obvious error

  • a refund

  • a chargeback

  • a cancellation

  • fraud

  • a dispute

  • a legal or regulatory obligation

13.4. Fraud and disputes

Addikme may withhold, adjust or offset certain amounts where a transaction is subject to verification, a refund, a chargeback or an incident justifying a correction.


14. Account suspension and closure

Addikme may temporarily suspend or terminate an account in accordance with the rules provided for in the GTU, particularly in the event of:

  • a violation of the GTU or GTC

  • fraud or suspicious activity

  • a dispute or payment dispute

  • abusive use of the Wallet

  • a security issue

  • non-compliance with a verification or compliance procedure

14.1. Temporary blocking of operations or funds

Where verification is required, certain operations or amounts may be temporarily blocked in particular in order to:

  • process a dispute

  • verify a transaction

  • manage a refund or chargeback

  • prevent fraud

  • comply with a legal or regulatory obligation

14.2. Effects of closure

Closure of an account may in particular result in:

  • removal or restriction of access to services

  • termination of the subscriptions concerned

  • temporary blocking of operations still subject to verification

  • processing of funds in accordance with the results of the verifications and applicable obligations

Amounts that may be paid after closure remain subject to the payment, withdrawal and compliance procedures provided for by Addikme.


15. Content control and moderation

15.1. Moderation prior to publication

Content uploaded and intended to be published on Addikme is subject to a control and moderation procedure before being made available on the Platform.

This procedure concerns in particular:

  • photos

  • videos

  • publications

  • stories

  • reels

  • paid content

  • media and files submitted for publication

  • other content uploaded to the Platform

Moderation may in particular rely on:

  • automated detection and analysis systems

  • technical filters and rules

  • compliance checks

  • additional verification by Addikme’s moderation team where necessary

Content identified as prohibited, potentially illegal, non-consensual or contrary to Addikme’s rules may in particular be:

  • rejected before publication

  • blocked

  • subject to additional verification

  • removed where subsequent intervention is necessary

The detailed rules relating to authorized and prohibited content are set out in the General Terms of Use.

15.2. Live streams and interactive communications

Real-time features, including live streams, calls and interactive communications, are subject to the rules of the Platform as well as control, reporting and intervention mechanisms appropriate to their nature.

Where prohibited content or behavior is detected or reported, Addikme may in particular interrupt the broadcast or feature concerned and take the necessary measures.

15.3. Reports

Any potentially prohibited content or behavior may be reported in accordance with our Report content or behavior procedure or by email to [email protected].

The rules relating to exploitation, coercion, human trafficking and modern slavery are specified in our Anti-exploitation, modern slavery and human trafficking policy.


16. Links to third-party websites

The Platform may contain links providing access to websites, applications, services or resources operated by third parties.

The presence of a link to a third-party service does not mean that Addikme automatically approves, guarantees or recommends the content, services or practices of the website concerned.

When a User accesses an external website, they leave the environment controlled by Addikme and may be subject to the terms and conditions, privacy policies and rules specific to the third-party service concerned.

Users are invited to consult these documents before using an external service or providing it with personal or financial information.

Addikme may remove or disable an external link where it is identified as:

  • illegal

  • fraudulent

  • misleading

  • dangerous

  • contrary to these GTC or the GTU

  • likely to harm Users or the security of the Platform

This policy concerns content and services located outside the Addikme Website and does not alter the obligations applicable to the Merchant regarding content present on its own Website.


17. Liability

Addikme implements the necessary means to ensure the operation, control, security and moderation of the Platform in accordance with the legal, regulatory and contractual obligations applicable to it.

17.1. Obligations of Users, Creators and Ambassadors

Users, Creators and Ambassadors remain required to comply with the obligations provided for in these GTC and GTU where applicable to them.

They agree in particular to:

  • provide accurate information

  • use the Platform in accordance with the applicable rules

  • have the necessary rights, authorizations and consents where required

  • not use the services for fraudulent or illegal purposes

  • comply with verification and security procedures

  • not circumvent Addikme’s payment, control or moderation systems

17.2. External providers

Certain features rely on services provided by external providers.

Addikme cooperates with these providers where an operation, incident, verification or dispute requires their involvement.

Timeframes or decisions directly falling within the scope of an external provider may depend on that provider’s own rules, systems and obligations.

17.3. Protective measures

Where fraud, a violation, an incident or a situation requiring verification is detected, Addikme may in particular:

  • suspend a transaction

  • temporarily block certain operations

  • request supporting documents

  • correct an error

  • issue a refund or adjustment where necessary

  • suspend or terminate an account in accordance with the GTU


18. Applicable law and competent jurisdiction

These General Terms and Conditions of Sale are governed by French law, the country in which the company Mananeo is registered and domiciled.

Subject to applicable mandatory legal provisions, the competent courts are those within the jurisdiction of Lyon, France.

The general rules applicable to dispute resolution and international use of the Platform are also specified in the General Terms of Use.

For any difficulty relating in particular to a transaction, deposit, withdrawal, subscription, cancellation, refund, paid service or the Wallet, the User (Fan), Creator or Ambassador may contact our team via the support form or by email at [email protected].


19. Documents, policies and useful pages

These GTC form part of the set of contractual documents, compliance policies and information pages published by Addikme.

Depending on the nature of your use of the Platform, the following documents may also apply.

19.1. Contractual documents and legal information

19.2. Security, identity and content compliance

19.3. Payments, earnings and monetization

These pages may be updated to reflect changes in the services, regulatory obligations or features offered by Addikme.


20. Contact

For any question relating to these General Terms and Conditions of Sale, your account, a transaction or Addikme services:

To report potentially prohibited or illegal content, behavior or activity:

Our team assists you with professionalism, discretion and without judgment, as quickly as possible.