Technical Issues with Notifications, Messages, and Display on Addikme
If you notice an issue related to your notifications, your messages, or the display of the platform, a few simple checks can often help resolve the situation. This article guides you through the checks to perform.
Check your notification settings
If you’re not receiving certain notifications, be sure to check:
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your notification preferences in your account settings
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that notifications aren’t disabled at your browser or device level
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that your email address is correct if the notifications are sent by email
Check your messages
If you’re experiencing an issue with your messages:
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refresh the messaging page
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check that your connection is stable
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check that no filter or setting is blocking certain conversations
Resolve a display issue
If part of the platform isn’t displaying correctly:
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refresh the page
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clear your browser’s cache
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try from another browser
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test from another device if possible
Check whether the issue is temporary
Some issues can be linked to a temporary situation on the platform.
If this is the case:
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wait a few moments before trying again
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check whether the situation resolves on its own
Contact Addikme support
If the issue persists after these checks, you can contact support directly.
To help speed up handling your request, be sure to specify:
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the type of issue encountered (notifications, messages, or display)
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a clear description of the situation
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the steps you’ve already tried
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a screenshot if it can help clarify the situation
A few tips to avoid future issues
To limit these types of issues:
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keep your browser up to date
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regularly check your notification settings
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use a stable internet connection
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