When and How to Request a Refund as a Fan

When and How to Request a Refund as a Fan

If you encounter an issue with a purchase on Addikme, you may be able to request a refund under certain conditions. This article explains when a request may be considered and how to submit it.

In which cases can you request a refund?

A refund request may be considered in certain specific situations, for example:

• a payment made in error

• a technical issue preventing access to purchased content

• a duplicate or unintended transaction

• another situation deemed eligible after review of your request

👉 Each situation is assessed individually based on the elements provided.

How do you submit a refund request?

To submit your request:

• go to the support section

• clearly explain the reason for your request

• specify the transaction concerned (amount, date, content or service purchased)

• attach any useful information, such as a screenshot if relevant

💡 A clear, detailed request usually helps speed up how quickly it’s handled.

What information should you provide?

To help the team review your request, be sure to include:

• the email address linked to your account

• the exact amount of the transaction

• the date of the payment

• the content or service concerned

• a precise description of the issue encountered

What happens after your request?

Once your request has been sent, the support team may:

• review the transaction concerned

• check the elements you’ve provided

• get back to you with a decision related to your request

👉 The response time may vary depending on the nature of your request.

Important points to keep in mind

Before submitting a request, it’s helpful to keep in mind that:

• not all requests are automatically accepted

• each situation is reviewed individually

• providing complete, accurate information helps speed up the review of your case

If you encounter a payment issue on Addikme, submitting a clear, well-documented refund request is the best way to have your situation reviewed under good conditions.