Why can’t I find my affiliate ?

Why can’t I find my affiliate?

When someone joins Addikme through your Ambassador link and their affiliation is correctly recorded, they should appear in your Ambassador area according to the information available for your account.

If you cannot find an affiliate, there are two main possibilities: the user appeared previously and then disappeared, or they never appeared in your list.

Several reasons may explain these situations.

The affiliate appeared previously but has disappeared

If an affiliate was visible in your Ambassador account and is no longer there, this may mean that their Addikme account is no longer active or that their affiliation is no longer considered valid.

This may happen, for example, if:

the user deleted their Addikme account
their account was closed or deleted by Addikme
the affiliation was invalidated following fraud, abuse or a breach of the program terms
a review showed that the affiliation had been assigned irregularly

👉 The disappearance of an affiliate therefore does not necessarily mean that they have been assigned to another Ambassador.

The affiliate never appeared in your list

If someone tells you that they created their account after receiving your link but never appears in your Ambassador area, the affiliation may not have been recorded.

Several situations may explain this:

the user did not ultimately use your Ambassador link to begin their registration
they had already been assigned to another Ambassador according to the program’s attribution rules
they opened your link but completed their registration through another path that no longer allowed the affiliation to be identified correctly
they changed browser or device before completing their registration
they used private browsing or settings that blocked certain elements required for affiliation tracking
cookies or browsing data were deleted before the registration was completed
an exceptional technical issue prevented the affiliation from being recorded correctly

💡 To reduce the risk of this happening, it is preferable for the person to open your Ambassador link and complete their registration in the same session, without unnecessarily changing device or browser.

Can a user be affiliated with several Ambassadors?

No. The same user cannot generate commissions for several Ambassadors at the same time.

When an affiliation is assigned, the program rules determine which Ambassador is associated with the user concerned.

The fact that someone clicks on several Ambassador links therefore does not mean that each Ambassador will be linked to their account.

Can an affiliate be manually linked after registration?

No.
A user cannot request to be linked to an Ambassador after creating their account when the affiliation was not recorded normally.

This rule helps prevent artificial changes of Ambassador, disputes between several referrers and attempts to manipulate the program.

In the event of an identifiable technical issue, Addikme may nevertheless review the situation to determine what happened.

Be careful with self-referral ❌

A missing affiliation should never lead you to create another account or set up a new registration path in order to artificially generate a commission.

Direct or indirect self-referral is prohibited under the Ambassador Program.

👉 If the account concerned actually corresponds to your own activity or to an activity in which you directly participate, the affiliation may not be eligible for commissions.

What should you do if you think there has been an error?

If you believe an affiliation should have been recorded but does not appear in your Ambassador account, you can contact Addikme support.

To help us review the situation, provide as much useful information as possible, for example:

the email address or username of the person concerned, if you know it
the approximate date when you sent them your link
the approximate date of their registration
screenshots of your conversations if they help explain the registration path followed
any information that may help identify a possible technical issue

⚠️ Providing this information does not guarantee that an affiliation will be added or modified. It simply allows our team to review the situation and verify the information available.

How can you avoid affiliation issues?

To give yourself the best chance of having the affiliation recorded correctly, advise the people you invite to:

use your Ambassador link directly
start their registration from that link
complete their registration without unnecessarily changing browser or device
avoid private browsing when using your link

💡 However, you do not need to access their account or complete the registration on their behalf. Your role is simply to send them your link and, if necessary, direct them to Addikme support.

If an affiliate does not appear or disappears from your Ambassador area, there may therefore be several explanations. In most cases, the information available in your account automatically reflects the current status of the affiliation. In the event of an unusual situation or suspected technical error, Addikme support can review the case in more detail.