Technical Issues for Ambassadors : practical guide

Technical issues for Ambassadors

Your Addikme Ambassador account is separate from any Fan or Creator account you may also have on the platform.

If you experience a technical issue, the steps to follow therefore depend on the account or feature concerned.

If the issue directly concerns your Ambassador account or area, your personal link, your affiliates, your statistics or another feature of the program, you can contact Addikme support.

If the issue concerns your own Fan or Creator account, or if one of your affiliates is experiencing a problem with their account, the articles below can help you quickly find the appropriate support.

For an issue concerning a Fan account

If you also have a Fan account, or if one of your Fan affiliates is experiencing an issue, the following articles can help you identify the appropriate guide:

• Technical issues on Addikme: what should you do as a Fan?

• Technical issues related to payments and the Wallet on Addikme

• Technical issues with live streams, audio and video calls on Addikme

• Technical issues with notifications, messages and display on Addikme

• Login issues and how to resolve them

👉 You can also send the relevant article directly to your affiliate so they can carry out the first checks themselves.

For an issue concerning a Creator account

If you also have a Creator account, or if one of your Creator affiliates is experiencing an issue, consult the following articles depending on the feature concerned:

• Technical issues on Addikme: what should you do as a Creator?

• Issues when publishing content on Addikme

• Technical issues related to payments and the Wallet on Addikme

• Technical issues with live streams, audio and video calls on Addikme

• Technical issues with notifications, messages and display on Addikme

👉 As with Fans, you can direct your affiliate to the article that matches their issue.

Should an Ambassador intervene on an affiliate’s account?

No. Your role as an Ambassador is to recommend Addikme and guide the people you have invited when doing so may help them.

You do not need to manage their technical issues or intervene on their account on their behalf.

If an issue persists after consulting the available guides, the user concerned can simply contact Addikme support directly from their own account.

When should you contact support?

If your issue directly concerns your Ambassador account or if you cannot find an answer in the available guides, you can contact Addikme support.

To help us process your request more efficiently, remember to specify:

• the account concerned (Ambassador, Fan or Creator)

• the nature of the issue

• when it occurred

• the checks you have already carried out

• a screenshot if it may help us understand the issue

💡 If the issue concerns one of your affiliates, it is generally preferable for them to contact support directly from their own account. This allows our team to identify the user concerned more easily and assist them directly.

Your Ambassador account remains separate from Fan and Creator accounts. By simply identifying the account concerned, you can quickly find the right guide, direct one of your affiliates to the appropriate article or contact Addikme support when necessary.